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Assessing Satisfaction in Health and Long Term Care: Practical Approaches to Hearing the Voices of Consumers

Robert Applebaum MSW PhD, Jane Straker PhD, Scott Geron PhD




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 | #9563123 in Books |  Springer Publishing Company |  1999-12-29 | Original language:English | PDF # 1 |  9.00 x.33 x6.30l,.47 | File type: PDF | 152 pages

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||From the Back Cover|"|Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. |Designed to be practical in its application,

Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully.

Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to i...

You easily download any file type for your gadget.Assessing Satisfaction in Health and Long Term Care: Practical Approaches to Hearing the Voices of Consumers   |  Robert Applebaum MSW PhD, Jane Straker PhD, Scott Geron PhD. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.

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